Frequently Asked Questions

We are a jewellery brand specialising in natural diamonds, precious gemstones, and fine jewellery.

23-A, 80, Patwa Chawl, A-B, Zaveri Bazaar, Mumbai-2, Mumbai, Maharashtra 400002.

Yes, customers may visit our Mumbai store.

Yes, we sell through our website.

Yes, we deal in natural gemstones and diamonds. If any treatment is applied, it is clearly disclosed.

Products mentioned as certified come with an authentic gemstone or diamond certificate. We offer both certified and uncertified gemstones, giving customers the flexibility to choose based on preference and budget.

We offer all precious and semi-precious gemstones, including Diamonds, Sapphires, Rubies, Emeralds, and a complete range of natural gemstones.

Yes, all gold jewellery is sold with BIS hallmarking.

Yes, we make customised diamond and gemstone jewellery.

Yes, production begins only after the advance payment is made.

Yes, it can be returned with a 15% deduction on the diamond value and a complete deduction of the making charges.

If enabled through the payment gateway, EMI options will be available.

We accept all major payment methods. Cash on Delivery (COD) is available in India for orders up to ₹10,000.

Prices vary based on rarity, colour, clarity, cut, origin, treatment, size, and certification.

Yes, we ship worldwide.

Yes, all parcels are fully insured.

Within India: 2–10 working days
Outside India: 7–21 working days
(If customs hold the shipment, clearance may require additional time.)

Tracking details are shared via WhatsApp and email once the order is dispatched.

• Loose diamonds
• Loose gemstones
• Ready-made jewellery

Returns are accepted within 15 days of delivery.

Refunds are processed within 24–48 hours after quality inspection. Refunds will not be issued if a fake item is returned or if quality verification fails.

Yes. If the certificate is lost, the certification cost will be deducted.

Yes, we offer buyback on all eligible items.

Loose Diamonds
Above 20 cents: 75% of invoice value
Below 20 cents: 85% of invoice value

Gemstones
Precious: 75% of invoice value
Semi-precious: 50% of invoice value

Jewellery Buyback
Gold: Market rate (making charges not refunded)
Diamonds: 15% deduction

Pearls and Opals.

No gemstone guarantees astrological or spiritual results.

No, we do not provide astrology consultation.

Yes, professional cleaning is available at a nominal cost.

Keep it away from chemicals, cosmetics, heat, and hard surfaces. Store each piece separately.

Yes, but softer stones require extra care.

Yes, videos can be arranged for most products.

Yes, reservations are possible with a token or holding amount.

Yes, jewellery is shipped in premium gift-ready packaging.